PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER AS THESE ARE UPDATED REGULARLY.
These terms and conditions of sale (“Terms and Conditions of Sale”) set out the terms and conditions on which BaiGapi (“us”, “we” or “our”) will supply all products ordered from www.baigapi.com (the “Website”) to you (“you” or “your”).
We will not file the details of the contract formed between you and us, so we recommend that you save and / or print a copy of these Terms and Conditions of Sale for future reference. Our terms and conditions of sale will change from time to time, hence always read and understand these before any purchase on the Website. By confirming any purchase fro our website, you agree to our Terms and Conditions oF Sale.
1. Information about us
1.1 If you need to contact us, please use our Contact Us form, or call us on 02089079494 Mon-Fri 9.00am - 5.30pm.Please note that we are closed on Bank Holidays.
1.2 We may contact you, by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.3 When we use the words "writing" or "written" in these Terms and Conditions of Sale, this includes emails as well.
2. Changes to these Terms and Conditions of Sale
2.1 Our Terms and Conditions of Sale may be revised from time to time and this will be updated on this page. The current version of these Terms and Conditions of Sale at the time you place your order will apply, so please check this page from time to time for any changes we may have made. These Terms and Conditions of Sale were last updated on the date stated at the top of this page.
3. Your order and our contract with you
3.1 In order to purchase any products from the Website, you must be aged 18 or over.
3.2 During the checkout process for your order, please follow the onscreen prompts and confirm that the right products/services, quantity as well as delivery/collection address is selected before confirmation of payment. Additional charges may apply if you wish to change your order after confirmation of payment.
3.3 Before you confirm your payment, you must check your order carefully as you are responsible for ensuring that your order is complete and accurate. Additional charges may apply if you wish to change your order after confirmation of payment.
3.4 After placing your order and you payment is confirmed by the our appointed payment secure gateway, you will receive an order confirmation email detailing the product(s) or service(s) you have ordered. Please note that this does not mean your order is accepted.
3.5 Your order is an offer to purchase from us. Our acceptance of your order will take place when we despatch your order, at which point a contract will be formed between you and us. This contract will be in English and governed by English Law.
3.6 In certain circumstances, we may not oblige to accept your order and may reject this before despatch. If we do not accept your order, we will inform you of this in writing and we will not charge you for the order. If payment has been processed by our payment gateway agent, we shall process a full refund. The reasons why we might not accept your order may include: the product is out of stock or damaged; there are unexpected limits on our resources which we could not reasonably plan for; you do not meet our eligibility criteria to place the order (e.g. you have purchased an age-restricted product and we reasonably believe you are below the applicable minimum age for it); we have identified an error in the price or description of the product; we cannot obtain authorisation for your payment; or we are unable to meet a delivery deadline you have specified; the product or service you have orders cannot be delivered to your chosen address; any other reasons beyond our control for which we cannot fulfil/delivery to you.
3.7 For product(s) being delivered to you, we will send you an order despatch email when your product(s) have been despatched.
4. Products and special terms relating to products
4.1 Product(s) may be subject to special terms and conditions set out in the description of the product page including, without limitation, warranties, guarantees and delivery restrictions.
4.2 We are only permitted to sell certain products to customers who are above a certain age and it is an offence to purchase or attempt to purchase certain products if you are under a certain age (e.g. knives and alcohol can only be purchased by and for individuals aged 18 and over). By confirming your age which may be requested during the order process, you confirm that you meet the specified age requirement and that you are not purchasing any age-restricted product for any individual below that specified age requirement. We reserve the right to take steps to verify your age and not supply an age-restricted product where we reasonably believe that it has been purchased by or for an individual below the relevant minimum age.
4.3 We provide the content on the Website in good faith and for information only. We make reasonable efforts to ensure that product details are correct when entered into the Website. However, we make no representation, warranty or guarantee that such details or any content on the Website are accurate, complete or up to date or that the Website or its content does not infringe the rights of any third party. Further, the information provided on the Website is not intended to amount to advice on which you should rely (including in respect of the operation or use of any product). You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information provided on the Website. In addition, you must comply with all applicable product user instructions. If for any reason you feel that the information displayed is incorrect, please contact us before making any purchases.
4.4 The images of a product on the Website are for illustrative purposes only. In some cases, the images of all finishes, colours, etc may not be available and the product shown will only be for guidance. We have made every effort to display the colours accurately, but we cannot guarantee that the display of colours by your computer or device accurately reflects the colour of the product. Your product (including the packaging) may vary slightly from these images.
4.5 Certain products will require professional trades men to install or assemble. We shall take no liability for any damages occurred as a result of assembly or installation and such products will not be returnable or refundable. Any damages to a product as a result of these not installed or assembled by professional trades men will result in no returns or refunds as well. If a product is reported as faulty after installation, we may ask you to provide copy of professional trades men invoice for carrying out the work.
5. Price and payment
5.1 The price of a product will be the price indicated on the order page when you place your order. If there is any additional delivery/collection charge depending on your preference and address, our system will clearly show this when you checkout.
5.2 Our prices are shown as excluding VAT and include VAT (where applicable). If the rate of VAT changes between the date of your order and the date we despatch the product(s), we will adjust the rate of VAT that you pay to the rate of VAT applicable at the time of despatch.
5.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If we accept your order and it contains an obvious and unmistakeable pricing error that you could reasonably recognise as a mispricing, we may end the contract, refund to you any sums you have paid and require the return of any product(s) provided to you.
5.4 Our payment gateway is Stripe. We accept payment with all major credit and debit cards and PayPal. Please note that Payment for multi-shipping (more than one order to be shipped to different address and processed via single payment) orders is not accepted via Paypal. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to authorise payment to us, we will not be liable for any delay or non-supply of your order.
5.5 You must pay for a product before we despatch it, so we will charge your credit or debit card or PayPal account when we despatch the product to you.
5.6 If you are entitled to a refund under these Terms and Conditions of Sale, such refund shall be made to the card or account provided when you placed your order.
5.7 Prices on www.baigapi.com are exclusive online prices. Buyers tend to make errors when ordering certain products online that can result in delays and cost more. Our highly experienced & knowledgable staff are always instore to guide you to select the right products, hence we can not guarantee that the prices in store will be the same as our online prices due to the additional costs of professional advice and recommendations by these staff.
6. Delivery and collection
6.1 We offer various delivery options and these will be shown on each product page. Please note that these delivery options may be subject to restrictions (e.g. they may not be available for certain locations due to restrictions imposed by courier companies).
6.2 You will be able to choose a delivery or collection option during the check stage as long as the product can be delivered or collected from store. The cost of the delivery or collection option you choose will be as displayed on the Website at the time you place your order and itemised separately at the checkout. By entering the incorrect delivery address (either county or postcode) may delay you delivery. We may call you for confirmation of your delivery address. Any extra charges relating to entry of wrong delivery address including postcode and/or county may incur a difference in the cost of delivery, hence you will be informed and you will have the right to cancel the order or asked to pay the difference before your order can be dispatched. If our system has charged the wrong delivery charge, we may notify you via email or phone call and you have the right to cancel the order, or pay the extra charge to receive the order.
6.3 If our processing of your order and / or supply of product(s) is delayed by an event outside our reasonable control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received. To end the contract with us, please let us know by containg us by using our Contact Us form, or by calling us Mon-Fri 9-5.30pm, or alternatively by writing to us at Customer Service. We will make any refund due to you within 30 days after you contact us to end the contract as long as you have not received your order.
6.4 If you order more than one product, your products may be provided in multiple parcels and these may be delivered on different days.
6.5 For product(s) being delivered to you, delivery will be made to you by us or our nominated carrier. If no one is available at your address to take delivery and the product(s) cannot be posted through your letterbox, we or our nominated carrier will attempt to leave the product(s) with a neighbour or, if applicable, at a safe place designated by you. A note will be left informing you that delivery has been made to a neighbour or the safe place designated by you or, if delivery has been unsuccessful, how to re-arrange delivery. You can re-arrange delivery by following the instructions on the note informing you of the unsuccessful delivery. If you re-arrange delivery in accordance with these instructions within any time period indicated, we or our nominated carrier will attempt to deliver the product(s) to you again. However, we or our nominated carrier will only attempt to deliver the product(s) to you up to a total of 3 times (including the first unsuccessful delivery attempt). If, having done so, we or our nominated carrier are unable to deliver the product(s) to you, or if you fail to re-arrange delivery in accordance with the instructions on the note informing you of the unsuccessful delivery within any time period indicated, the product(s) will be returned to our warehouse and we will refund the price paid for them by you. For made to order or bespoke products, refund will not be issued.
6.6 For any service(s) purchased from BaiGapi or over the phone and you are not available to let our nominated persons to carry out any work or service, no refund will be issued for the cost or service call out charges.
6.7 We may require confirmation of identity and/or purchase at the time of delivery or collection. We reserve the right not to deliver, any product(s) if this identification/information is not provided when requested. A signature may be required to acknowledge delivery of product(s). A signature obtained from you (or the individual at your address that takes delivery of the product(s) for you) will be proof that you have received the product(s). For any order that will be collected from our designated store(s), we shall require proof of identity of the person that ordered the product(s) together with copy of email sent from us that your order is ready for collection.
6.8 A product will be your responsibility from the time we deliver the product to the address you gave us. You own a product once we have received payment in full and this has been delivered to your address or collected on your behalf.
6.9 Professional tradesmen should only be booked once you have received your order from us. We shall not be liable to cover the costs for any tradesmen if they have been booked before you receive your order due to delays in delivery as quoted delivery is only an estimate.
7. International Delivery
7.1 We currently do not deliver product(s) to destinations outside the UK via the Website, except to Guernsey and Jersey. However, certain product(s) may not be available for delivery to certain destinations outside the UK because of customs, legal, or regulatory restrictions or for practical reasons. Please contact us if you require delivery outside of UK and we shall assist as much as we can. We reserve the right to determine whether a particular product can be delivered to a particular destination outside the UK.
7.2 If you order product(s) for delivery to a destination outside the UK, it is your sole responsibility to comply with any applicable export controls or sanctions rules. You will be responsible for all applicable import duties and customs entry fees and any additional taxes, fees or levies that may apply according to local legislation.
7.3 All prices are, and must be paid, in Pounds Sterling. Your credit card provider or bank will determine the applicable exchange rate and may add a processing or administration fee to your payment.
7.4 All products are directed at people living in the United Kingdom. We do not represent, warrant or guarantee that any product(s) available for purchase from the Website are appropriate for use outside of the United Kingdom. You agree not to use, sell or supply any product(s) purchased from the Website in a manner that would be unlawful at their destination.
8. Problems with products or services
8.1 We have a legal duty to supply product(s) that are in conformity with our contract with you.
8.2 Please check all product(s) on receipt. If any of them are damaged or incorrectly supplied by us, you can tell us about it using the contact us form. If we request, you must return the damaged or incorrect product(s) to us. All returns must be in its original packing and no attempt to install them (if installation is required). Baigapi has the right to refuse a refund if the product is not returned back in its original packing.
8.3 If you have any questions or complaints about a product you have purchased from the Website, or a product purchased from the Website is damaged or incorrectly supplied by us, please contact us by using our Contact Us form,
8.4 Nothing in these Terms and Conditions of Sale affects your legal rights. You can obtain further details about these rights from, in the UK, your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
9. Your right to cancel
9.1 As a consumer, you have the right under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013 (“Regulations”) to cancel the contract at any time up to 14 days (in certain products we may offer an extended time of 30 days) after the day on which you receive the product(s). This legal right is in addition to our returns policy. Certain orders can not be cancelled as described under 9.3 below.
9.2 If product(s) or service(s) have discounts based on quantity purchase price, part cancellation shall not be accepted, hence the complete order has to be cancelled due to the discounted price paid.
9.3 This right to cancel under the Regulations does not apply to certain products, including:
(a) Any Made to order products that are made to your specification or are personalised (e.g. made to measure items, Special Order, mixed paints, made to order, bespoke fininsh, etc.) Such product will show as Made to Order on the product page on the Website and may show on the invoice or dispatch note;
(b) Products that are liable to deteriorate or expire rapidly (e.g. fresh fruits & Vegetables, flowers, etc.);
(c) Sealed products not suitable for return for health protection or hygiene reasons, if they are unsealed after delivery (e.g. certain lingerie, cosmetics, hats, swimwear and jewellery);
(d) Sealed audio or video and software products, if they are unsealed after delivery (e.g. CDs and DVDs); and
(e) Any products that become inseparably mixed with other items after delivery.
(f) Products purchased auction. unless they are defective or damaged.
(g) Any product that is not a stock item either by our suppliers or ourselves. Such items are those that are subject to longer delivery times (over 2 weeks) and will clearly indicated "MADE TO ORDER" on the product page and/or sales documents.
9.4 If you wish to cancel an order that can be cancelled as per section 9.3, you must tell us no later than 14 days after the day on which you receive the product(s) or, if the product(s) are provided in multiple parcels received on different days, 14 days after the day on which you receive the last parcel. You can tell us that you wish to cancel by contacting us using the Contact Us form.
9.5 In order to receive a refund, you must return all the product(s) to us within 14 days after the day on which you inform us that you wish to cancel. You must return the product(s) undamaged and unused with all the original packaging, labels and any accompanying product documentation & parts.
9.6 We will refund you the price you paid for the product(s) and, by the method you used for payment. We will not refund any delivery cost you may have paid as this service has already been provided. If the value of the product(s) have diminished as a result of your handling of them beyond the sort of handling that might reasonably be allowed in a shop, we may either deduct that amount from your refund (or, if we have already refunded the price paid before we discover such handling, you must pay us such amount on receipt of our invoice for that amount).
9.7 We will make any refund due to as soon as possible after our receipt of all the product(s) or, if earlier, the day on which you provide us with evidence that you have sent the product(s) back to us.
9.8 Please note that this section 9 is not intended to be a full description of all your rights under the Regulations. Full details of your rights can be obtained, in the UK, from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
10. Our Returns Policy
10.1 In addition to your legal rights and your right to cancel the contract described in section 9, we offer a returns policy for product(s) ordered from the Website if you change your mind. This section sets out the terms of this returns policy.
10.2 If product(s) or service(s) have discounts based on quantity purchase price, part returns shall not be accepted, hence the complete order has to be returned due to the discounted price paid subject to section 9.3.
10.3 Product(s) that have been authorised for returns by us should be returned back to us within 7 days of returns approval. All products and packaging will be inspected for damages, parts and product literature (if this came with the product). It is the buyers responsibility to make sure that any order that is returned back is free from damage, all parts and product literature is not missing, undamaged packaging so these are sellable. If this condition is not met, refund will not be issued. A returns handling & inspection of £6.95 will be deducted from the total amount of refund for all orders.
10.4 To obtain a refund, the product(s) must be undamaged and unused with all the original packaging, labels and any accompanying product documentation.
10.5 We provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purpose, and we will have no liability to you for any loss of profit, loss of business, loss of revenue, loss of anticipated savings, business interruption or loss of business opportunity.
10.6 We will refund the price you paid for the product(s) as soon as possible after our receipt of the product(s) subject to clause 10.3.
10.7 Cost of returns is the responsibility of the buyer, unless the product delivered is faulty or damaged.
10.8 This goodwill returns policy does not apply to the types of product listed in section 9.3.
10.9 This goodwill returns policy does not affect your legal rights (including your right to cancel the contract described in section 9).
11. Returning products to us
11.1 If you intend to return product(s) to us, you must take reasonable care of the product(s) while they are in your possession. Please note that all returned product will be inspected before refund can be issued. For any damaged item recived, no attempt should be made to install this. If installed, returns will not be accepted, hence no refund will be issued.
11.2 If you return any product(s) to us, we will not be responsible for any loss or damage to them when they are in transit from you to us. For this reason, we recommend that you use a recorded delivery service and obtain a receipt / proof of postage as well as insurance cover for loss or damages.
11.3 If returned product(s) are lost or damaged by you or whilst in transit from you to us, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
12. Our responsibility for loss or damage suffered by you
12.1 We exclude all implied representations, warranties, conditions and terms (whether implied by statute, common law or otherwise) to the fullest extent permitted by law.
12.2 If we fail to comply with these Terms and Conditions of Sale, we are responsible for any loss or damage you may suffer that is a foreseeable result of our breach of the contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
12.3 Nothing in these Terms and Conditions of Sale limits or excludes our liability to you where it would be unlawful for us to limit or exclude our liability to you. This includes liability for death or personal injury resulting from our negligence or the negligence of our employees, servants or subcontractors and for fraud or fraudulent misrepresentation.
13. How we may use your personal information, cookies, and your use of the Website
14. Other important terms
14.1 We may transfer our rights and obligations under these Terms and Conditions of Sale to another organisation, but this will not affect your rights or obligations under these Terms and Conditions of Sale.
14.2 If any of these Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions of Sale shall remain in full force and effect.
14.3 The contract is between you and us. Only you and we shall be entitled to enforce these Terms and Conditions of Sale. No third party shall be entitled to enforce any of these Terms and Conditions of Sale.
14.4 Any delay or failure by us to exercise any right we may have under these Terms and Conditions of Sale is not a waiver by us of that right. So even if we delay in enforcing these Terms and Conditions of Sale, we can still enforce them later.
14.5 These Terms and Conditions of Sale are governed by English law. This means that in the event any matter or dispute arising out of or in connection with these Terms and Conditions of Sale (including non-contractual disputes or claims), will be governed by English law. You may bring legal proceedings in English courts. If you live in Scotland, you may bring legal proceedings in respect of the product(s) in either the Scottish or the English courts. If you live in Northern Ireland, you may bring legal proceedings in respect of the product(s) in either the Northern Irish or the English courts. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at: http://ec.europa.eu/odr.